Customer-First

From day one, EmpiRx Health sets a very high bar for the highest quality client service. If you ask them (and please do!), our clients will tell you EmpiRx Health’s service is second to none.

We obsess over every aspect of delivering exceptional, personalized service and elevating the client experience. Your team and members will feel more confident than ever before because our customer-first pharmacy care approach is engineered to deliver the best care and results.

EmpiRx Health’s exclusive Member Care Advocacy program was built to personalize service for patients with healthcare complexities. It is a unique concierge service model that provides compassionate, consistent, and proactive outreach to members who need it the most. Unlike traditional healthcare navigators, we call members before they call us and coordinate pharmacy care on their behalf.

By providing a single point of contact familiar with members’ needs, we remove patients from the middle of care navigation, ensuring seamless pharmacy care from behind the scenes. You won’t believe the difference high-touch patient care makes—it’s a bridge that closes care gaps and transforms the health and wellbeing and quality of life of your members. It also gives you significant peace of mind.

The results? Improved quality of life, better medication adherence, and improved health outcomes.