Customer Service That Puts Members First
At EmpiRx Health, we put our members first by providing 24/7 customer support and personalized assistance to help them navigate their pharmacy benefits with confidence. Our dedicated Member Care Advocacy team delivers proactive, compassionate service, ensuring every member receives timely support and guidance throughout their healthcare journey.
Best-in-class service:
- Example: call center
- Avg. speed/time to answer – 12.1 seconds.
In Case You Missed It:
Nourishing Change Conference
We’re proud to have sponsored the 2026 Nourishing Change Conference, hosted by the Nourishing Change Movement, and to join industry leaders in important conversations about the future of patient-centered, value-based care.
Our CEO, Danny Sanchez, participated in the panel discussion, “Rewriting the Script: From Transaction to Transformation – The Future Role of PBMs in Value-Based Models,” alongside fellow healthcare leaders. The conversations throughout the conference reinforced the importance of collaboration, prevention, nutrition, accessibility, and clinically-driven care in supporting whole-person health and shaping the future of value-based healthcare.
We appreciate the opportunity to contribute to these important discussions and connect with organizations dedicated to creating better healthcare outcomes for all. Read our blog below for key takeaways from the event.

NEW WEBINAR!
Rethinking Infusion Therapy: How Employers Can Reduce Spending and Improve Outcomes with Strategic Benefit Management
Infusion therapies continue to be a major cost driver for plan sponsors, but there is a better way to manage spending without disrupting member care.
Join EmpiRx Health for our upcoming webinar, “Rethinking Infusion Therapy: How Employers Can Reduce Spending and Improve Outcomes with Strategic Benefit Management”
During the session, EmpiRx Health’s Dr. Elizabeth Schneider, PhD, LP, HSPP and Shaunak Vyas, PharmD, MBA, RPh will cover why infusion therapies drive high medical-benefit costs, how strategic changes can improve transparency and savings, and the role of pharmacist-led oversight in reducing costs while maintaining continuity of care.
They will also share real-world examples of how a unique Infusion Therapy Management program is delivering measurable financial and clinical results for plan sponsors.
Date: Thursday, August 6, 2026
Time: 11:00 AM EST
Ready to optimize Infusion Therapy for your members? Register today!
