“We are learning to live in a low-touch society. But there are two dictionary definitions of the verb “to touch.” The first is physical. The second definition is “to have an effect on” or “make a difference to.” The less we do of the former, the more we must do of the latter. Employees more than ever crave inclusion, understanding and control.”
Authors: Karthik Ganesh (EmpiRx Health), Carin-Isabel Knoop (Harvard Business School), John A. Quelch (University of Miami)
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