PHARMACY CARE SOLUTIONS | CONCIERGE SERVICE

Advisor Connect

Through alignment, resources and the proper tools, advisors are able to achieve client goals and increase satisfaction.

  • Ongoing issue resolution to strengthen client-advisor relationship
  • Educational resources on marketplace trends and best practices
  • Consultative approach empowers advisor with insightful client data
  • Long term partnership built on integrity, trust and mutual respect
  • Toolkit to maintain and grow business

VIP Account Management Services

Our hands-on approach allows our Account Managers to work collaboratively to design tailored business plans that meet our clients’ specific goals.

  • Access to dedicated EmpiRx Health team 24/7/365
  • Proficient issue resolution
  • Custom business plan approach to attain unique client goals
  • Time-tested client implementation for optimal success
  • Proactive and customized communication strategies
  • Real-time clinical and financial analytics with custom dashboards

World Class Service Solutions

EmpiRx Health is continually enhancing our technology platform and communication tools to drive optimal member engagement through best-in-class member service initiatives.

  • Domestic on-site care advocates trained to understand each member’s benefit
  • Dedicated case manager for end-to-end issue resolution
  • Proactive communication and member-centric implementation of clinical programs
  • Pharmacist consultation available to help improve adherence and understand therapy
  • Continually identifying challenges and opportunities to optimize the member experience
  • Smartphone technology lowers costs and improves member experience
  • Patient advocacy and copay assistance programs
  • Single point of contact coordinating all facets of member services 24/7/365

Our “Concierge Model” delivers greater satisfaction, better plan performance and decreased pharmacy spend.