Through alignment, resources and the proper tools, advisors are able to achieve client goals and increase satisfaction.
- Ongoing issue resolution to strengthen client-advisor relationship
- Educational resources on marketplace trends and best practices
- Consultative approach empowers advisor with insightful client data
- Long term partnership built on integrity, trust and mutual respect
- Toolkit to maintain and grow business
VIP Account Management Services
Our hands-on approach allows our Account Managers to work collaboratively to design tailored business plans that meet our clients’ specific goals.
- Access to dedicated EmpiRx Health team 24/7/365
- Proficient issue resolution
- Custom business plan approach to attain unique client goals
- Time-tested client implementation for optimal success
- Proactive and customized communication strategies
- Real-time clinical and financial analytics with custom dashboards
World Class Service Solutions
EmpiRx Health is continually enhancing our technology platform and communication tools to drive optimal member engagement through best-in-class member service initiatives.
- Domestic on-site care advocates trained to understand each member’s benefit
- Dedicated case manager for end-to-end issue resolution
- Proactive communication and member-centric implementation of clinical programs
- Pharmacist consultation available to help improve adherence and understand therapy
- Continually identifying challenges and opportunities to optimize the member experience
- Smartphone technology lowers costs and improves member experience
- Patient advocacy and copay assistance programs
- Single point of contact coordinating all facets of member services 24/7/365
Our “Concierge Model” delivers greater satisfaction, better plan performance and decreased pharmacy spend.